RCS is the world's leading provider of broadcast software, used by more than 14,500 radio and TV stations, cable music channels, satellite radio networks and Internet music sites worldwide. RCS has been the leader in software innovations since 1979.

Jobs in North America

Product Support Specialist

Ogallala, NE

As an expanding company we have an immediate opening in our Ogallala, NE office which is 8 miles from Lake McConaughy and full of outdoor recreation and western history. We can offer you a competitive salary, benefits, relocation packages and free soda. We provide support 24/7/365 some flexible working is required. After proving yourself, there are opportunities to grow and become product specialists, support leads, on-boarding specialists or to move into Product Development.

The Support department’s activities include but are not limited to:
• Handling phone calls, emails from customers in the United States and other countries.
• Working with development teams to further extend product capabilities.

Who are we looking for?
• We are looking for people with a passion for music and experience of or working in an IT, Radio, TV or an Engineering environment.
• You will have an inquiring mind. Ideally you have demonstrable, well-developed troubleshooting and investigative skills.
• Ability to prioritize and multitask

Key Responsibilities

• Document interactions with customers; provide answers by identifying problems; researching answers; guiding customers through corrective steps.
• Work with colleagues to troubleshoot problems in software, hardware, networks and systems; write up technical documentation that can be passed onto developers to repair defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Update your own job knowledge by participating in educational opportunities and maintaining personal networks.


The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a good understanding of LAN, WAN, internetworking technologies, Windows Operating Systems and SQL Server. You should be motivated to self-directed learning, have strong troubleshooting, follow-up, interpersonal, verbal and written skills.

Send Cover Letter and Resume to: Jobs@rcsworks.com

Jobs in Europe

Support Specialist

Frankfurt, Germany

RCS, the leader in digital technology, has an immediate full time opening for an International Support Specialist, to be located in Frankfurt.

Become a part of the legendary RCS support team, assisting radio and television operations throughout Europe and around the world! As Support Specialist you will be working in a team in Frankfurt, in close coordination with other RCS offices in Europe and worldwide.

As successful applicant you would ideally have the following experience and/or qualifications:

* Experience with RCS products and/or other broadcast software systems
* Strong background in IT, particularly software applications and network structures
* Experience in radio environment, technical and/or programming aspects
* Good command of German language, written and spoken
* Good command of English, written and spoken
* Strong service orientation and customer service skills
* Propensity to learn with a positive attitude and good work ethic
* Ability to multitask and prioritise
* Flexibility in schedule for work-related travel

Duties & Responsibilities
* Provide direct technical and application support to our German and European customers
* Assist customers and other RCS offices in troubleshooting, reproducing, diagnosing, reporting and implementing actions to correct client-side issues
* Configure and install RCS products, remotely and on location
* Train, consult and advise users on best use of RCS products and services
* Document all aspects of troubleshooting in call tracking software, e-mail or other forms of communication
* Communicate software problems to development
* Other duties as assigned

Please send your letter of application and resume to khk (at) rcseurope.de


Frankfurt - RCS Deutschland

RCS Deutschland bietet auf Bewerbung einen 3-monatigen Praktikumsplatz mit folgenden möglichen Schwerpunkten:

- Radio: Musikredaktion
- Radio: Technischer Sendeablauf und Studio-Automationssysteme
- Radio: Werbedisposition

Das Praktikum wird für Bewerber angeboten, die dies im Rahmen eines Studiums oder einer Ausbildung in den Bereichen Medien oder Informationstechnologie durchführen möchten. Praktikumsdauer nach Absprache, jedoch nicht weniger als zwei Monate.

- Routine im Umgang mit PCs und Standardsoftware
- Gutes Deutsch und Englisch
- Flexibilität und Fähigkeit zur Arbeit in kleinem Team
- Spass am Kundenkontakt und gute Umgangsformen

Ein Praktikum bei RCS bietet
- Gelegenheit zur Mitarbeit im Bereich Medien, in Deutschland und international
- Vielfältige Kontaktmöglichkeiten in der nationalen und internationalen Medienbranche
- Wertvolle Erfahrungen als sinnvolle Ergänzung zu Ausbildung und Studium
- Möglichkeit zur Mitarbeit in technischem Support, Projektplanung und -ausführung
- Nach Verfügbarkeit auch Teilnahme an Schulungen

Bitte schicken Sie Ihr Bewerbungsschreiben mit relevanten Informationen an

khk (at) rcseurope.de

Bitte keine telefonischen Anfragen!

Jobs in Asia - Pacific

There are no openings in this category at this time.

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Jobs in South America

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Jobs in Africa

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Jobs in MENA

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